Freight enterprise only continuously improve service, integration of international logistics resources, take the customer as the core, pay attention to the maintenance of customer relationships, improve the quality of freight services, logistics enterprises can get stable customers. For the forwarder agent the same is true, no matter how good forwarder company, a good salesman is the key for the customer.

Freight is cheap is not necessarily a good thing, some customers friend often are inquiry N forwarder company before delivery, select the prices is always better than the than again, feel cheap freight company must be for you. But sometimes shopping around may cause some trouble, when selecting low freight forwarding company, you need to prepare for emergency condition, in the transport of goods, such as extra charge clearance fee, handling charge and delivery time is slow, delay aging, and so on.

Once I have a customer advisory 1 tons of plastic film by air from guangzhou to Congo (gold), I patiently explain our Congo (gold) with our customer line services as well as some freight items such as plastic packaging requirements. Just started to know our after service, the customer is enchanted, think of our service is good, the price can also. The pick up by air to Congo (gold) service is double qing turnkey service, customers need to send the goods to our guangzhou warehouse, after the goods arrived in Congo (gold), to match up the Congo (gold) branch warehouse pick up the goods, all of these diseases are kept in the processing.

But customers may have a mental, hoping to lower the freight again a little bit low, to be honest I was quote the price of the customer is our lowest price, and explicitly and customers that our rate is a corresponding service to ensure customer's goods transport safety and limitation, maybe he'll think up your price, but he is not clear our service also is the small company freight is cheaper, this is undeniable. Later, the customer or go to consultation with several forwarder company. Just surprise, customers within a few days and come back to me to say I cheat him, clearly outside many forwarder company prices are cheaper than us. When I heard in the clouds and fogs, wish me where I had lied to him. Understand the situation with our customer found that turned out to be he found several freight cheaper forwarder company ready to go out. Had listened to the customer said that several companies, I am still very seriously and customer advised, that a few companies in the industry have never heard of that shipment can be risky, at the same time, I also shows us with the client again in Congo (gold) route service and advantages. Customer did not take my advice at that time, still determined to go another low freight forwarding company, end customer also gave up and my shipment because the freight problem.

I think it will be over here. Which thought that the customer was very angry after half a month come back to me, say why pick up the freight cost so much, cause he will go to find other forwarder shipping company. Mysterious said, I was also a fire, or sit with customers know the situation, however, is what happened to him, that he was so aggressive to me. Discovered customers go ask the details of the shipment is out of question, said he was 8 days of delivery of the goods haven't sent out, and the cooperation of forwarder company is told that his goods on the plane, and said before good made freight can enjoy double turnkey services, in the end also drives customer taxes, tourism has been discharging charge, such as Peter said don't make money not to pick up the goods, then the customer really don't have any choice, had to helplessly to pay money to pick up the goods. But also customers never cooperated with that company, actually this story often happens in forwarding circle, some foreign friends in order to save the logistics cost, and choose a few small forwarders to go goods, resulting in a variety of forwarder company cannot solve the prominent status, only yourself.

For me, this is also a lucky thing, although customer shipment not cooperation with me for the first time, but through his goods during our sincerity interaction, make customer trust to me, the delivery customers are looking for my cooperation, and never said that the freight to your question. Actually the customer through a pick up service, is to know the pick up prices and service is worth it, freight though it's more expensive than small forwarder company, but the safety of the goods, stability more secure.